Managing Billing Information
Learn how to update payment methods, view billing history, and manage your subscription billing details.
Time: 8-12 minutes
Beginner
Prerequisites
- A Mythilo AI account with an active subscription
- Access to your payment method information
1
Accessing Billing Settings
Navigate to your account's billing management section to view and edit payment information.
- Click on your profile icon in the top navigation bar
- Select 'Account Settings' from the dropdown menu
- Navigate to the 'Billing' or 'Subscription' tab
- You'll see your current payment method and billing history
- All billing information is securely managed through Stripe
Pro Tips
- Bookmark the account settings page for quick access
- You can access billing information 24/7 from any device
2
Updating Payment Methods
Add, remove, or modify the payment methods associated with your account.
- Click 'Update Payment Method' or 'Add Payment Method'
- You'll be redirected to Stripe's secure payment portal
- Enter your new credit card, debit card, or bank account information
- Verify the new payment method through your bank if required
- Set your preferred payment method as the default for future billing
Pro Tips
- Keep multiple payment methods on file as backup options
- Update payment information before your current card expires
Important Note
Always use the official billing portal - never share payment information via email or chat.
3
Viewing Billing History
Access and download your complete billing and payment history for record-keeping.
- Navigate to the 'Billing History' or 'Invoices' section
- View all past payments, charges, and subscription changes
- Download individual invoices as PDF files for your records
- See detailed breakdowns of charges and applicable taxes
- Track subscription changes and upgrade history
Pro Tips
- Download invoices regularly for tax and business expense tracking
- Billing history is available for the entire lifetime of your account
4
Managing Billing Address
Update your billing address and contact information for accurate invoicing.
- Click 'Edit Billing Address' in your billing settings
- Update your street address, city, state, and postal code
- Ensure the address matches your payment method's billing address
- Add or update your tax identification number if applicable
- Save changes to update future invoices and tax calculations
Pro Tips
- Keep billing address current to avoid payment processing issues
- Accurate billing information helps with tax reporting and compliance
5
Understanding Billing Cycles
Learn how your subscription billing works and when charges occur.
- Monthly subscriptions bill on the same date each month
- Annual subscriptions bill once per year on your subscription anniversary
- Billing occurs automatically unless you cancel before the next cycle
- Prorated charges may apply when upgrading or downgrading mid-cycle
- You'll receive email notifications before each billing cycle
Pro Tips
- Set calendar reminders for billing dates to track expenses
- Annual billing typically offers cost savings over monthly billing
6
Handling Payment Issues
Resolve common billing problems and failed payment situations.
- Check that your payment method has sufficient funds or credit available
- Verify that your card hasn't expired or been replaced by your bank
- Ensure your billing address matches your payment method exactly
- Contact your bank if payments are being declined for security reasons
- Update payment information immediately to avoid service interruption
Pro Tips
- Failed payments may result in temporary account limitations
- Contact support if you continue experiencing payment issues
Important Note
Service may be suspended if payment issues aren't resolved within the grace period.
7
Tax Information and Receipts
Manage tax-related billing information and access proper documentation.
- Add your tax ID or VAT number in the billing settings if applicable
- Download detailed receipts and invoices for tax filing purposes
- Understand which charges may be tax-deductible for business use
- Keep organized records of all subscription-related expenses
- Consult with a tax professional for business expense guidance
Pro Tips
- Business users may be able to deduct subscription costs as expenses
- Keep digital copies of all invoices and receipts for your records